Personally Identifiable Information
Lava Yoga collects personally identifiable information from you only with your knowledge and consent.
Lava Yoga uses the services of two leading Software company, MindBody Online for web scheduling, registration, order processing and online payments and Styku for body scanning and health & nutrition planning. Please visit their website to acquire information about the companies and their Privacy Policies.
When you make a purchase through MindBody Online, they ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. MindBody also requires you to create an account by providing your email address and designating a unique access password for future access to your account information. Creating this account allows MindBody to save your billing information so you won’t have to fill out that information again the next time you make a purchase on their site. For your privacy and security, credit card numbers are not stored in the MindBody system.
The email address or contact information you provide may be used to contact you directly regarding a schedule change or to provide you with a receipt of purchase or matters related to your membership or services.
When you agree to use our body scanning system, we collect information about your age, weight and overall body health information.
Non-Personally Identifiable Information
We collect non-personally identifiable information from you in order for us to better understand how our website is used. Information about a user’s visit is logged, however your IP address is never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor website performance. Occasionally, portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.
Is information shared with third parties?
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any purposes. Under no circumstances will your personal information be disclosed to any third party unless we seek your express consent or are required to do so by law.
Lava Yoga E-Newsletter
Our Lava Yoga e-newsletters contain studio news, schedule changes and upcoming events. We are supporters of the new Canadian Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and take your privacy very seriously.
By subscribing to our e-newsletter, you grant us explicit consent to send you e-newsletters as detailed above to the email address you provide. You may withdraw your consent at any time by clicking the unsubscribe link, found in the footer of every email that we send to you. You may also withdraw consent by sending an email request to: firstname.lastname@example.org.
We will not sell, rent or trade your personal information to any third parties under any circumstances. By adding your email address to our mailing list, you can be assured that you are not signing up for more than you bargained. All information received will be kept confidential and used strictly for internal purposes. We will only use your email address to send our regular mailings and occasionally information about an event or update. We promise not to clog your inbox!
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Whom do I contact with questions?
CANCELLATION & REFUND POLICIES
All Membership and packages are non-refundable, non-shareable and non-transferable.
For auto renewal contacts, the Member's credit card will be charged on a monthly basis The auto renewal contracts are a minimum four months commitment. Lava Yoga has the right to charge the Member's credit card for the membership, unless notified of cancellation 30 days prior to the next pre-authorized payment. Please read the full contract (available at the studio) for more information.
If you register for a class and don't attend the class, or attempt to cancel in a short notice (less than 4 hours prior to class) you will be charged for that class.
All of our sales are final. This includes all products, memberships, class cards, gift cards and drop-ins . Please ensure that you are really excited about your membership with us and that you have reviewed the agreement in full before signing. If ever you have questions about your contract, we encourage you to reach out to us at email@example.com.